Forum Discussion

Gabby480's avatar
Gabby480
Binge Watcher
2 years ago
Solved

Don’t want Two step verification

Why all of a sudden am I being forced to use two step verification when I don’t want it on my wireless camera? I want to just be able to look at my camera like I use too. 
Smart Home App
  • RokuAustin's avatar
    RokuAustin
    2 years ago
    Gabby480 wrote:

    I did the two step verification and the code is not being sent to me. So I can’t use my camera at all now. 

    Gotcha, there are a few troubleshooting steps you can try, and if that doesn't work, we'll get you in contact with customer support.

    Ensure you've entered your correct phone number. You can use the menu item to "Turn off Two-factor authentication," and sign out. Once you sign in again, and uncheck "Turn off two-factor authentication," you should be prompted to enter your phone number again. Make sure you're not putting a 1 in front of the number (just your 10-digit phone number).

    If that doesn't work, reach out to customer support directly.

    If this works for you, let us know, as we're keeping an eye on these requests. 

  • RokuReynan-L's avatar
    RokuReynan-L
    8 months ago

    Hi, DebbiH.

    Welcome to the Roku Community!

    We're sorry for the inconvenience this has caused you. However, we cannot turn off the two-factor authentication at this moment as it adds an extra layer of security to protect your account and smart home devices from unauthorized access. No worries, we'll let our support team know about this.

    We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

    Thanks,
    Reynan

  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 months ago

    CPW2,

    The two-step verification feature in the Roku Smart Home app gives your account and smart home devices an extra layer of security to keep them safe from unauthorized access. That’s why you can’t turn off this feature.

    Thank you for your understanding.

    Roku Community Team

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Gabby480 wrote:

I did the two step verification and the code is not being sent to me. So I can’t use my camera at all now. 

Gotcha, there are a few troubleshooting steps you can try, and if that doesn't work, we'll get you in contact with customer support.

Ensure you've entered your correct phone number. You can use the menu item to "Turn off Two-factor authentication," and sign out. Once you sign in again, and uncheck "Turn off two-factor authentication," you should be prompted to enter your phone number again. Make sure you're not putting a 1 in front of the number (just your 10-digit phone number).

If that doesn't work, reach out to customer support directly.

If this works for you, let us know, as we're keeping an eye on these requests. 

Theseus's avatar
Theseus
Newbie
2 years ago

OMG! People have said they are not getting the verification code. HOW IS THIS LISTED AS THE SOLUTION!?! And with a "kudo"! I'm having the same problem. I had to use someone else's phone number because you (Roku Support) said I could turn two-factor authentication off in your application and you LIED. How humiliating! If you text their number again and I said you wouldn't, that will be so nice. I thought Roku TV, light bulbs and service was so cool and now it is GARBAGE! Good job!