Cameras & doorbells

[Marim3]

Hello I tried that, but it won’t allow me because I am not connected to the camera I was using, camera messed up and won’t allow me to connect anymore so what do I do? I just need to cancel my subscription due to me not even using it anymore

[RokuRiamie-D · Accepted solution]

Hi @Marim3,

Thank you for reporting to us that you are having a hard time canceling your Roku Smart Home subscription. No worries, we are more than happy to help you with this.

When canceling your Roku Smart Home subscription, it doesn't matter if your Roku camera is connected to your Roku account or not. You just need to login with your Roku account that you use for the Roku Smart Home Subscription.
Here's the step-by-step process on how to cancel the subscription using your Roku account:

1. Sign in to my.roku.com and go to My Subscriptions.
2. Under Active Subscriptions, select the subscription you want to cancel.
3. Select Manage subscription, and then select Turn off auto-renew. Turning off auto-renew means you've canceled your subscription, and you will not be billed for it in the future.
4. After canceling your subscription, you'll continue to have access to it until the end of your current billing cycle.

For reference, you can visit our support article: How to Turn Off Auto-Renew and Cancel a Subscription.

If you are still having a hard time after following the step-by-step process, our Roku Smart Home Support team would be more than willing to sort this out for you. Kindly visit our Roku Support page and choose the "Roku Smart Home" category. You should have the option to talk, chat, or email with one of our live experts.

We hope this information helps you resolve your issue.

Regards,
Riamie