Hi @bobkayeaton,
Welcome to the Roku Community!
We noticed in your post that you are having trouble setting up your Roku Wired Outdoor Camera SE, which is not reading the QR code. No worries, we're here to assist you today.
Let's see if this will work for you. Kindly follow the troubleshooting steps below:
Check the Wi-Fi connection:
Most Roku Smart Home devices cannot connect to a 5GHz Wi-Fi network. If you have a dual-band router, make sure to connect your phone or tablet to your 2.4GHz wireless network from the settings for this device before launching the smart home app. For help, learn how to identify and connect to your 2.4GHz network.
Check your Camera:
- If still attached from the factory, remove the protective film from the camera lens.
- Check for smudges or dust and gently wipe the camera lens using a soft, microfiber cloth.
Check your phone or tablet:
- Inspect the screen for greasy fingerprints or dirt and wipe it clean.
- If a screen protector is installed and damaged, temporarily remove it and try the scan again.
- Check the screen for cracked glass and try adjusting the angle of the scan. If the damage is severe enough, you may need to scan the code with a different mobile device.
- Make sure the entire QR code is visible and not obstructed by something obvious like your fingertip or fingernail.
- If you use an Apple device, turn off "smart invert" or "classic invert." This setting changes the way colors are displayed and may cause the scan to fail.
Adjust the scan:
Once your devices are clean and in good order, try adjusting how you scan the QR code using the following suggestions.
- If the screen on your mobile device is larger than 5.5 inches, you may need to hold your camera or doorbell more than 5 inches from the QR code.
- Pull your camera or doorbell about 12 inches from the QR code, slowly move it closer, and hold it for 5 seconds at various distances until the scan is successful.
- Hold the QR code upside down and then refocus your camera or doorbell by slowly adjusting the distance.
- To account for glare, slightly adjust the angle of your camera or doorbell. If that does not help, try scanning the QR code somewhere with different lighting especially if you are outdoors or near direct sunlight.
If none of the suggestions resolve the issue, try factory resetting your camera or doorbell and attempting the setup process again.
For reference, please visit our Roku Support article: Why does the QR code scan fail when adding my Roku Smart Home camera or doorbell?
We hope these troubleshooting steps will help you to resolve your concern.
Regards,
Riamie
Riamie D.
Roku Community Moderator
