Hi @Aliah22,
Welcome to the Roku Community!
We understand that you are having a hard time to setup your Indoor Roku Camera even if it's already connected to a 2.4 GHz network. No worries, we'd be happy to assist you with this.
Before we proceed, we would like to know the following:
- Is this Roku Indoor Camera brand new or it has been set up before?
- How far is your modem from your Roku Indoor camera?
- What are the specific error messages that you keep on getting?
In the meantime, we highly suggest you try to following.
Restart your Roku Indoor Camera:
- Unplug the USB cable from the back of your camera
- Wait 10 seconds
- Plug the USB cable back into the power input port on your camera
Check your internet connection:
Open a web browser on your mobile device and visit a public website such as Roku Store. If this fails, you can try to restart your modem.
- Unplug the modem from the power source
- Wait for 10 seconds
- Plug it back and wait until it loads before you connect again your phone and camera to the internet.
- If it takes too long to load or if it still does not connect, I highly suggest you contact your internet service provider for further troubleshooting for your modem.
Test your Wi-Fi range:
Use the following steps to check your smart home device's signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.
- Tap Home from the navigation bar
- Select your device
- Tap Settings in the corner
- Select Device info
- Check the three bars to see the signal's quality
For more details, you can visit our Roku Support article: How to fix Roku Smart Home device offline issues.
Please keep us posted.
Regards,
Riamie
Riamie D.
Roku Community Moderator
