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tbarblues
Newbie

Can not delete cloud videos

I can not delete any videos from my cloud storage. 2 cameras set up. many recordings. when I select to delete a single video or multiple videos the app locks on "loading".

I have reinstalled the app and rebooted both devices many times. I need to be able to delete videos to maintain a good useful record of recordings. to date I have not been able to delete a single video.

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RokuEuniceL
Community Moderator
Community Moderator

Re: Can not delete cloud videos

Hi @tbarblues,

Thank you for posting on the Roku Community!

We'd like to know more about the issue that you're running into. Are you getting error messages or codes on your Roku Smart Home App? Have you tried signing out and signing back in from the app?
With detailed information, we will be able to assist you further.
Warm Regards,
Eunice

Eunice L.
Roku Community Moderator
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