Cameras & doorbells

[Snb2112]

So I am the only one with access to view the 2 indoor cameras I have. I've noticed a red (veiwing) light on when I'm not even on the app. I've turned the cameras off and they turn on randomly then turn off and I see hours of recordings every couple days that I don't know about. 

[RokuJohnB · Accepted solution]

Hi @Snb2112,

A warm welcome here in the Roku Community!

We understand you are having trouble with your Roku smart home notifications. We're happy to assist you. Please try to check if your Roku smart home app has some available updates, and please try to update as well your Roku camera by following the steps below:

1. Tap Account from the navigation bar in the app.
2. Tap Firmware update to see all your devices.
3. Tap Update at the top of the page and all devices with an available update will download and install the latest software.

After any software updates are finished, each smart home device will automatically restart.

If the problem still persists, keep us posted.

Best regards,
John

[Anniemarrs]

My app doesn't show no option for a firmware update

[RokuRiamie-D]

Hi @Anniemarrs,

Thank you for posting in the Roku Community!

We noticed in your post that you don't see an option on your Roku Smart Home app to update the firmware. Don't worry, we're here to help.

Please follow the steps below to update the firmware of your Roku Smart Home device via the Roku Smart Home app.

Update a Single device: 

1. Select a device from the Home screen in the smart home app
2. Tap Settings in the top corner
3. Tap Device info
4. Tap Firmware version to see the current software and build version and check for an update
5. If a software update is available, tap Update

Update all your devices at once:

1. Tap Account from the navigation bar in the app
2. Tap Firmware update to see all your devices
3. Tap Update at the top of the page and all devices with an available update will download and install the latest software

If, after following these steps, you still can't see the firmware option, we suggest you try uninstalling and reinstalling the Roku Smart Home app.

For reference, please visit our Roku Support article: How to update the software on your Roku Smart Home device

We hope you find this information helpful.

Regards,
Riamie