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Snb2112
Newbie

Cameras tuening on randomly and showing red light when im the only one with access

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So I am the only one with access to view the 2 indoor cameras I have. I've noticed a red (veiwing) light on when I'm not even on the app. I've turned the cameras off and they turn on randomly then turn off and I see hours of recordings every couple days that I don't know about. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Cameras tuening on randomly and showing red light when im the only one with access

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Hi @Snb2112,

A warm welcome here in the Roku Community!

We understand you are having trouble with your Roku smart home notifications. We're happy to assist you. Please try to check if your Roku smart home app has some available updates, and please try to update as well your Roku camera by following the steps below:

  1. Tap Account from the navigation bar in the app.
  2. Tap Firmware update to see all your devices.
  3. Tap Update at the top of the page and all devices with an available update will download and install the latest software.

After any software updates are finished, each smart home device will automatically restart.

If the problem still persists, keep us posted.

Best regards,
John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Cameras tuening on randomly and showing red light when im the only one with access

Jump to solution

Hi @Snb2112,

A warm welcome here in the Roku Community!

We understand you are having trouble with your Roku smart home notifications. We're happy to assist you. Please try to check if your Roku smart home app has some available updates, and please try to update as well your Roku camera by following the steps below:

  1. Tap Account from the navigation bar in the app.
  2. Tap Firmware update to see all your devices.
  3. Tap Update at the top of the page and all devices with an available update will download and install the latest software.

After any software updates are finished, each smart home device will automatically restart.

If the problem still persists, keep us posted.

Best regards,
John

John
Roku Community Moderator
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