Cameras & doorbells

[892]

My is my master bedroom camera not recording at certain times nothing has changed. I’ve had them for over a year and also the camera name changes why

[RokuRiamie-D · Accepted solution]

Hi @892,

Welcome to the Roku Community!

We understand that you are experiencing issues with your Roku camera, specifically that it is not capturing recorded events and that the camera name has changed. No worries; we would be more than willing to sort this out for you.

Let's see if this will work for you.

• Restart your camera: 

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

• Remove the camera from the Roku Smart Home app: 

1. On the Home screen, select your smart home device
2. Tap Settings 
3. Scroll down and tap Delete device
4. Tap Delete or Yes to confirm your selection

• Setup the camera again:

1. Open the Home screen 
2. Tap the plus sign from the navigation bar 
3. Select Add device
4. Select your device category and then select a device (make sure you select the correct name of your camera)
5. Follow the on-screen instructions

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie