Cameras & doorbells

[RokuRiamie-D]

Hi @TheTinX,

Welcome to the Roku Community!

Thank you for letting us know that you are having an issue with your Roku camera that is not recording. We would like to look closely into the issue, so could you please provide us with the following details?

• Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
• Firmware version 
• Are there any error codes/error messages? If so, what is the error?
• Troubleshooting steps taken

Providing these details will help us to further investigate the issue.

Regards,
Riamie

[Tony2020]

Ive had a Roku TV and multiple indoor cameras for a year and I’ve had a lot of trouble with freezing/ not detecting anything.  I have cctv monitor right beside the tv.  that’s when I realized how often it happens. I wish I had known that they didn’t plan on making  2k resolution cameras. Roku cameras are 1080 resolution which is decent during the day, not great at night and then factor the constant freezing and not recording suddenly for no apparent reason plus the hours and  hours of wait times with Roku support made it easy to disable auto renew smart home payments . With all that said the price of cameras and subscription is very cheap and it might work great for some people  but if cameras are a priority for you try to get a better brand that records a minimum 2k resolution and reliable recording of events. 

[RokuRiamie-D · Accepted solution]

Hi @Tony2020,

Welcome to the Roku Community!

Thank you for letting us know that you're having trouble with your Roku camera, which is freezing and not detecting motion or events. We'd be happy to assist you with this.

In order to provide you with the best possible assistance, we would like to have more details about your freezing issue. Could you please share more specific details about when this problem occurs? For example, does it happen while you are watching a live stream, during the playback of event recordings, or when you launch the Roku Smart Home app?

If you’re having trouble with your Roku cameras not detecting any events or motion, it’s essential to first check your Roku account. Make sure that you have an active subscription to Roku Smart Home. Without this subscription, your Roku cameras will be unable to record any events.

1. Sign in to your Roku account
2. Select Manage Your Subscriptions
3. Under Active subscriptions, select Roku Smart Home Subscription.

If your subscription for Roku Smart Home is inactive, please visit our Roku Support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

We hope you find this information helpful. Please keep us posted.

Regards,
Riamie

[crtmme]

idk why yall continuously use that as a “solution” considering the fact that it never works.

[crtmme]

thank you for that solution.. it’s such a shame because the cameras helped my anxiety when they actually worked. this company was about to get $300 more from me to get an outside camera and a new tv but i’d rather sit here and save longer to get something that’s actually worth money. 

[Cudchewer35]

Good truthful reply!  I'm right there with you.  My camera hasn't worked in weeks.  Resetting does nothing at all, they only time I receive activity recordings is if I cut the power and turn it back on.  Then I get only one.  Isn't that some kind of S**t?  The only thing they manage to do well is take my subscription payment automatically.

[IseeYouSeeMe]

I'm having same issue and both my subscriptions are active! Your not giving any solution 

[Tony2020]

I don’t have any great solutions… after the multiple days working with customer service ( waiting on hold for and hour and half, just to be hung up on, or telling me they would get back to me) I really can only tell you try to reset them yourself. They will tell you they are going to try to send and update through on there end., when they finally worked again I lost motion tagging on the 6 Roku cameras that I use.  Again they are extremely affordable and a great deal when they work especially when you have two Roku tvs… I use them just not exclusively.  They are perfect for watching my other cameras and as dummy cameras .. If you want good cameras do some research on a cctv system  or the new eufy brand outdoor cam.. YouTube has some solid video reviews and 2k is becoming very affordable 

[Tony2020]

Let me also add that this morning 12/19/24 they must have updated the camera settings (adding the carousel option) for the Roku tv.. this somehow turned the six cameras off for the day ( what if in the span of those 9 hrs I needed those cameras to work? .. because I didn’t realized it until around 7ish tonight. It’s why they are back up cameras