Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
I need Help asap i have two cameras and only one is recording im getting over it i ahd the free trial and still ahd like 10 daus left i bought a subscription thinking it would fix it but no still no events need it fixed please
It sounds frustrating that your cameras aren't recording as expected. Here are some troubleshooting steps you can try:
1. Check Camera Settings
Event Recording: Ensure that event recording is enabled for both cameras in the app or web interface.
Motion Detection: Verify that motion detection settings are configured correctly and that sensitivity levels are appropriate.
2. Verify Subscription Status
Make sure your subscription is active and linked to the correct cameras. Sometimes, if cameras are not properly linked to the account, they may not function as expected.
3. Update Firmware
Check if there are any firmware updates available for your cameras. Keeping firmware up to date can resolve various issues.
4. Restart Cameras
Power cycle your cameras by unplugging them and plugging them back in after a minute. This can sometimes resolve temporary glitches.
5. Check Storage
Ensure that there is sufficient storage available for recordings. If using cloud storage, confirm that you have not exceeded your storage limits.
6. Reinstall the App
If you are using a mobile app, try uninstalling and reinstalling it. This can fix any app-related issues.
7. Contact Support
If none of the above steps work, reach out to the customer support team for your camera brand. Provide them with detailed information about the issue, including any error messages you might be seeing.
8. Review Documentation
Check the user manual or online support resources for specific troubleshooting tips related to your camera model.
