Cameras & doorbells

[JuHasQuestions]

I have an indoor Roku se camera. If the camera naturally notices movement or sound it will record both sound and picture. However whenever I go into the app and manually hit the record button it will not record any audio, it only records the picture. It used to record both when I would manually press record but now it only records the image whenever I manually hit record in the app. 

Also says there’s a firmware update but refuses to update. It’s currently on 6.1.0 build 48-FD not sure if that’s the newest or not. 

[RokuRiamie-D · Accepted solution]

Hi @JuHasQuestions,

Welcome to the Roku Community!

We noticed in your post that you are having trouble with your Roku Indoor Camera. When you record the event manually, there is no audio. No worries, we're here to sort this out for you.

Before we continue, we would like to know the phone's make and model and OS/iOS version.

We suggest you try to install the Roku Smart Home app on another mobile device and log in with the same Roku account credentials. Then, try to record the event manually from your Roku Indoor camera and see if the same issue occurs. Also, make sure that your device is not muted.

Please keep us posted.

Regards,
Riamie

[Danny693]

Hello I’m in need of some help! I have a Roku camera. When I record videos from the smart home app to my photos for some reason it’s automatically muted and I can’t seem to find out why? While it’s recording I can hear the tv but when I play it back it’s muted.

[RokuRiamie-D]

Hi @Danny693,

Welcome to the Roku Community!

We are more than willing to assist you with this issue about the Roku camera. When you record the event manually, there is no audio.

We would like to know what troubleshooting steps you have taken to fix the issue. In the meantime, we recommend you try the following:

1. Install the Roku Smart Home app on another mobile device.
2. Login with the same Roku account credentials you use on your Roku camera.
3. Record an event manually and see if the same issue occurs.

Please keep us posted. We look forward to your response.

Regards,
Riamie

[Pauleyzach94]

Do the cameras not record sound when someone manually records a video? Like not an alert, but say if I go to the camera and record a dog barking manually, how do I get it to record sound?

[RokuRiamie-D]

Hi @Pauleyzach94,

Thanks for posting in the Roku Community!

We would be more than willing to provide you with further details about your concern with the Roku camera manual recording.

Your Roku cameras should record audio when you try to manually record the event through the Roku Smart Home app. If your cameras are not recording when manually recording, we suggest you try the following troubleshooting step that we have provided above and if the issue persists, please provide us with the following details below:

• Make and model of the mobile device you are using.
• A version of the Roku Smart Home app
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

We hope you find this information helpful. Please keep us posted.

Cheers,
Riamie

[Pauleyzach94]

I did. The number provided from sending the log is 50-316-962, I have an iPhone 15, and the version of the app says 3.1.1. Anh other information needed let me know 

[RokuRiamie-D]

Hi @Pauleyzach94,

Thank you for the response!

We appreciate you for providing the details. Could we have also the iOS version of your iPhone? We look forward to your update.

Cheers,
Riamie

[Pauleyzach94]

iOS 18.1

[Pauleyzach94]

Still looking into it I suppose?