Hi @Epoweredrc,
Greetings and Welcome to the Roku Community!
We would be more than glad to assist you with this. For us to better understand the issue, we'll need more details. Were you in the process of setting up the Roku Smart Home device when this issue occurred? Also, have you set up and activated the device already?
With more detailed information, we'll be able to assist you further.
All the best,
Kash
Takashi O.
Roku Community Moderator