Cameras & doorbells

[Freddd]

Every time i select a camera to watch the video, it loading and the stuck as a picture. Always message poping up about unstable connection and i have two super fast modems. Returning them tomorrow.  English second language. 

[RokuERey · Accepted solution]

Hi @Freddd,

Welcome to the Roku Community!

Thanks for reaching out about this, and we're sorry for the trouble. Issues like this could likely affect both networks or the Smart Home app. 

If you still have the camera, we would recommend performing the troubleshooting steps below.

• Move the camera near your router and see if that makes a difference.
• You might also need to check for firmware updates by navigating to your Smart Home app, going to Account, then clicking Firmware Update.

We hope this helps!

Thank you,
Rey