Cameras & doorbells

[DNels]

Hi

I've had a Smart Home subscription for nearly a year with 5 cameras. Everything was fine until 3 days ago when videos stopped and the cameras just took snapshots. I checked settings, etc, and my acct is active and paid until the beginning next month. But all the cameras but one were off the subscription. This morning, the one remaining camera that was one subscription was off of it.

How do I add 5 cameras back to my active, paid-up subscription. And it's the proper subscription for the number of cameras ($9.99/month)

Thank you

[RokuRiamie-D · Accepted solution]

Hi @DNels,

Welcome to the Roku Community!

Thank you for sharing your concern about your Roku Smart home cameras that are not recording events. No worries, we are here to sort this out for you.

Let's see if this will work for you:

Log out and back into the smart home app

1. Tap account in the bottom left corner of the smart home mobile app.
2. Tap "Sign Out" at the bottom
3. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
4. Instead, click "Use a different Roku account" at the bottom.
5. Enter the email address (use the same one as it showed up on the previous page).
6. Enter the account password and hit Sign in.

This will sign in as new again and bypass the saved credentials.

We hope these troubleshooting steps help you to resolve your concern. We look forward to your response.

Regards,
Riamie