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Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
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Tebok57
Newbie
‎01-22-2023 08:25 AM

5g internet connection issues doorbell camera

We purchased a Roku wired doorbell camera and are trying to connect.  It says we need a 2.4gmhz for the connection, but we have 5gmhz and won't scan qr code and connect.  What do we need to do?

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3 REPLIES 3
renojim
Community Streaming Expert
‎01-22-2023 01:29 PM

Re: 5g internet connection issues doorbell camera

Are you sure your router doesn't support 2.4GHz?  Some ISPs disable it because they know better than you what you need. 🙄

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swirsguy
Streaming Star
‎01-22-2023 05:58 PM

Re: 5g internet connection issues doorbell camera

most 5ghz routers allow to you login to the admin and make a 2.4ghz channel to run at the same time.

jonbrang
Channel Surfer
‎01-26-2023 06:07 PM

Re: 5g internet connection issues doorbell camera

Usually you can login to http://10.0.0.1/ and activate you 2.4GHz band. I had to do that for a roku install I did for a neighbor. 

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