Cameras & doorbells

[RokuDanny-R]

Hello @jesenia_anaeli 

Thanks for the follow up regarding the issue you are experiencing.

I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

In the meantime, can you please provide us with the following information:

• length of distance that your camera is from the wireless router
• make and model of your wireless router
• please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[sbishop]

I would say resolution yet. They told me I would be getting new cameras "in a few days" two weeks ago. They haven't arrived so far....