Cameras & doorbells

[Aantvi]

Hi;

I have 3 indoor cameras, 2 of them are working fine, but the third one just gave up.

It powers up and even scans the QRcode, but it fail to connect to the wifi everytime.

I know there is nothing wrong with my internet, after all the other 2 are ok.

I did already reset the camera, the app, and every single thing suggested here in the forum and around the web... what can it be?

Thanks.

[RokuRiamie-D]

Hi @Aantvi,

Welcome to the Roku Community!

We understand that your Roku Camera is not connecting to your internet. We'd be more than willing to assist you with this.

We highly suggest you try the following and see if this will work for you.

• Test your Wi-Fi range: 

1. Tap Home from the navigation bar
2. Select your device
3. Tap Settings in the corner
4. Select Device info
5. Check the three bars to see the signal quality

• Restart the camera again:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

After restarting your camera, restart also your modem and router. If the issue persists, delete the camera from the Roku Smart Home app and set it up again by following the steps below:

1. On the Home screen, select your smart home device
2. Tap Settings
3. Scroll down and tap Delete device
4. Tap Delete or Yes to confirm your selection
5. How to set up your Roku Indoor Camera SE

Please let us know if the issue continues, we are happy to help.

Cheers,
Riamie

[Aantvi]

Hi!

I did all that several times. In the meantime I moved to another house, disconnected the wifi service and contracted a different one. Its definitely not a internet problem.

Thanks

Ana Vieira