Account, payments & subscriptions

[Michelle2023]

Today for my surprise I pay 2 bills from Roku, why? Doesn’t make sense I wanna cancel one please you guys call me. 

[RokuNimfa-C · Accepted solution]

Hi @Michelle2023, 

Welcome to the Roku Community. 

We apologize for any confusion regarding your subscription. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

Thank you for your patience and understanding. Let us know if you have other concerns. 


Regards,
Nimfa

[HDMIGuy]

@Michelle2023 There is no charge for a Roku account.  You can subscribe to other channels through Roku.  Login to your Roku account on a phone or computer and go to manage my subscriptions.  Any subscriptions through your Roku account will be listed there and you can unsubscribe if you choose.  While you are logged into your Roku account I recommend setting up a PIN to make purchases.

[Christopher3]

I think contacting them is the only way left for me.