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jagraham
Newbie

Where are the customer service people?

After reading many of the post it seems a large number of customers are being wrongly charged for programs and services that were either not ordered or received. All the while Roku is collecting monies. We all know that errors are sometimes made and most reputable companies will make good on those errors. But those companies have a means by which they can be contacted. It doesn't appear Roku has this. How convenient for Roku and utterly frustrating for it's customers. I have seen this type of thing in the past. It was a precursor to a company closing the door and leaving people just hanging without any explanation. Hope this isn't one of those events.

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2 REPLIES 2
RokuKarla
Retired Moderator

Re: Where are the customer service people?

Hello @jagraham

We apologize for the inconvenience you have experienced. To address any account and billing concerns effectively, we recommend reaching out to our dedicated Billing team. You can contact them directly by clicking on the following link: https://support.roku.com/contactus Once there, select the 'Account, Payments & Subscription' option. Our Billing team possesses the expertise necessary to assist you in resolving this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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Re: Where are the customer service people?

explain in detail sir

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