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Angelicg
Level 7
2 weeks ago

Warner charges and nonsupport option

Not a way to contact support the site send you in a circle.donuts impossible to get mystery charges resolved.

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2 REPLIES 2
renojim
Community Streaming Expert
2 weeks ago

Re: Warner charges and nonsupport option

Do you have HBO Max?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuMary-F
Community Moderator
Community Moderator
2 weeks ago

Re: Warner charges and nonsupport option

Hi @Angelicg,

Thanks for your first post in the Roku Community!

We understand that you are inquiring about a charge. 

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

In addition, are you being prompted with an error message when trying to send a Support request? Have you tried logging in from another device or browser so you're able to send a Support request?

Please keep us posted.


Best regards,
Mary

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