In our case, it took 4 months to figure it out. Unfortunately, it seems that it is all too easy to unintentionally or unknowingly activate a Hulu account. When I was finally able to talk to a competent Hulu customer service agent, we discovered there was an account “linked to my account” that had been activated. We still do not know how this happened, but the account indeed belonged to a family member and the agent was able to stop the charges from reoccurring. So I recommend contacting Hulu and asking if there are any other email accounts linked to your Roku. If the agent you’re speaking to doesn’t know, request to speak to one who knows how to access the information. The first two Hulu agents I spoke to never suggested there COULD be a “linked account”!
Another action you can take is to remove Roku’s ability to make payments on your behalf. In my case, I contacted PayPal and ended Roku’s ability to have access to my Paypal account. This will require me to set up billing directly with any service I want to order, but it also gives me complete control. If services aren’t getting paid, they will either turn off the service and/or contact you to try and obtain payment. Good luck.
