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enadzt
Newbie
‎07-15-2022 05:18 PM

Unknown charge from "The Roku Channel"

I received an unknown charge from "The Roku Channel" for $24.44. I checked my subscriptions and purchases pages online and neither of them have had any activity in over 6 months. Is this charge from Roku or is it a scam?

 

Per Wells Fargo, the purchase info is as follows:

The Roku Channel

816-2728107, DE

 

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5 REPLIES 5
Michelle3
Roku Guru
‎07-15-2022 05:21 PM

Re: Unknown charge from "The Roku Channel"

Probably a real charge from Roku Inc.  However, you could submit a bill inquiry at this page.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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enadzt
Newbie
‎07-15-2022 05:22 PM

Re: Unknown charge from "The Roku Channel"

How would it be real if I have no purchases or subscriptions active?

 

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Michelle3
Roku Guru
‎07-15-2022 05:27 PM

Re: Unknown charge from "The Roku Channel"

I honestly have no idea.  In fact, I’m tagging @Hector-Roku and @Alex-Roku, so that they can explain to you more about this issue.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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AvsGunnar
Community Streaming Expert
‎07-15-2022 05:56 PM

Re: Unknown charge from "The Roku Channel"

@enadzt 

That same number has come up a few times here in the Community.  I do believe it is a fraudulent charge as none of the more recent posts seemed to have anyone recognize having such a charge.  Usually this number is accompanied with the Roku Channel, Vudu, Disney Elect, and others.

I would certainly contact bank or your credit card provider and report as fraudulent.  Perhaps the Roku Employees tagged in previous post will respond with more info as well for you.

It certainly would be nice to know for certain if this is legitimate or not as some Employee responses could be interpreted to read that it is and can be explained by contacting billing, while others seem to indicate it is not a valid charge.  Please update when you find out so we can know for sure.

----

Here are some similar postings re: your issue.

https://community.roku.com/t5/Accounts-Billing-Orders/Disney-Electr-816-2728107-DE/m-p/754811

https://community.roku.com/t5/Accounts-Billing-Orders/Roku-for-Vudu-816-2728107-DE-S382151762666492/...

https://community.roku.com/t5/Accounts-Billing-Orders/THE-ROKU-CHANNEL-8162728107-DE-4-99/td-p/72270...

https://community.roku.com/t5/Accounts-Billing-Orders/816-2728107-transaction-10-10-2021/m-p/728340

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Alfredo-Roku
Retired Moderator
‎07-16-2022 06:22 AM

Re: Unknown charge from "The Roku Channel"

Hi @enadzt, thanks for reaching out through the Roku community. 

We understand how confusing these charges can be. We'd like to be of assistance. 

We'll send you a PM so we can gather more information on The Roku Channel charge.

Please be on the lookout for our message so we can further assist you.