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MzQueen
Newbie
‎07-15-2022 06:32 AM

I was charged $106 on my card on yesterday and I need to know why and get a full refund

 
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6 REPLIES 6
Michelle3
Roku Guru
‎07-15-2022 06:36 AM

Re: I was charged $106 on my card on yesterday and I need to know why and get a full refund

On what app were you charged $106 on?  
~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Vakko
Roku Guru
‎07-15-2022 06:38 AM

Re: I was charged $106 on my card on yesterday and I need to know why and get a full refund

@MzQueen I find it impossible that you have a $106 charge from Roku. Every single authorized charge has an explanation next to it in your credit card or banking statement. Exactly what does that charge say? Also you do not need a credit card or debit card attached to your Roku account. 

DBDukes
Community Streaming Expert
‎07-15-2022 06:55 AM

Re: I was charged $106 on my card on yesterday and I need to know why and get a full refund

@MzQueen 

Submit a billing inquiry at the Roku contact page.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Alfredo-Roku
Retired Moderator
‎07-15-2022 07:11 AM

Re: I was charged $106 on my card on yesterday and I need to know why and get a full refund

Hi @MzQueen, thanks for reaching out through the Roku Community.

We see you're getting an unrecognized charge. We'd be more than happy to look into this for you. 

We'll reach out to you via PM to get more information on the charges you're seeing. Keep an eye out for a message from us!

melody283012
Newbie
‎07-15-2022 03:49 PM

Re: I was charged $106 on my card on yesterday and I need to know why and get a full refund

Why do I have a $100 charge on my account? Please refund Melody

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melody283012
Newbie
‎07-15-2022 03:52 PM

Re: I was charged $106 on my card on yesterday and I need to know why and get a full refund

I was charged $100, why? Please refund 

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