Account, payments & subscriptions

[BogartsFalcon]

I am unable to access my Roku account using the email and password associated with it.  When I attempt to get a password reset the email, which does show up on my Roku device, never comes to me.

If I attempt to make a new account using that same email address Roku says that the email address is currently in use.  I had to make a new account just to post this because Roku will not log me in with my original account.

Please can someone help me with this?

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @BogartsFalcon.

We see that you're having issues signing in to your Roku account. We're here to redirect you to the right track.

For a faster resolution, we highly suggest that you contact our Accounts and billing team. They are our experts in dealing with this kind of concern. Just navigate to Accounts, Payments, and Subscriptions to reach them via Phone, Chat, and Email.

In the meantime, please visit this support FAQ on How to access your Roku account if you forgot your email address or password.

We hope this helps. We're here if you need further assistance.

All the best,
Emman

[LenaDee1966]

My Roku account is *** I have forgot the password and now my new email is *** please help

[RokuHaz-M]

Hi @LenaDee1966

Thanks for posting this to the Roku Community!

We understand that you are having an issue with the information on your account—we’ve got your back! To reset it, head over to this website, and you’ll receive a handy reset link in your email. 

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.
The Roku Community Team