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rwm1217
Newbie
‎05-31-2023 10:37 AM

THE ROKU CHANNEL 8162728107 DE charging me $94.99 per month

My account is being charged $94.99 per month from this channel 8162728107 DE and I need the charge ceased.

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3 REPLIES 3
kimsnoop
Newbie
‎06-01-2023 08:49 AM

Re: THE ROKU CHANNEL 8162728107 DE charging me $94.99 per month

I didn't order this and I would like a refund asap please and thank you

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kimsnoop
Newbie
‎06-01-2023 08:51 AM

Re: THE ROKU CHANNEL 8162728107 DE charging me $94.99 per month

I did not order this subscription please return my money to my account asap thank you

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RokuJechealR
Community Moderator
Community Moderator
‎06-01-2023 02:43 PM

Re: THE ROKU CHANNEL 8162728107 DE charging me $94.99 per month

Hi @rwm1217,

Welcome to the Roku Community!

We understand that you have a query about being charged for a specific channel, and it would be best to talk to the specified team since we need to gather your personal information.
For these issues, it may be more effective for you to get help from our billing team.

  • Please visit: support.roku.com
  • Sign in to your account
  • Look for "Agent support" tab at the bottom right corner of the page
  • Click "Check support options"
  • Click Account, Payments & subscriptions

You can also view check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted!

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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