Account, payments & subscriptions

[Littlejill819]

I cancelled my subscription to up, faith and family but was still charged for it. How do I get refund?

[DBDukes · Accepted solution]

@Littlejill819 

If you subscribed via Roku Pay (to include Roku Channel) it should show at your Subscriptions page. Make sure it shows canceled there.

For a billing issue, submit a billing issue report at https://support.roku.com/contactus

[Hector-Roku]

Hi @Littlejill819, we're here to help! We can confirm if your subscription to UP Faith & Family was canceled and look into your request for a refund. To keep your account information secure, we will be sending a direct message to you here on the Roku Community. Please keep an eye out for a message from us in your inbox so that we can further assist. 

[jshookset]

I subscribed but it doesn’t show on any of my tv’s

[HDMIGuy]

@jshookset Did you login using Roku?  If you login to your Roku account on a phone or computer does the subscription appear?  Did you load the app on your Roku device.  Just subscribing will not put the app on a Roku device.