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I cancelled my subscription to up, faith and family but was still charged for it. How do I get refund?
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If you subscribed via Roku Pay (to include Roku Channel) it should show at your Subscriptions page. Make sure it shows canceled there.
For a billing issue, submit a billing issue report at https://support.roku.com/contactus
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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If you subscribed via Roku Pay (to include Roku Channel) it should show at your Subscriptions page. Make sure it shows canceled there.
For a billing issue, submit a billing issue report at https://support.roku.com/contactus
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
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Re: Subscription to up faith and family
Hi @Littlejill819, we're here to help! We can confirm if your subscription to UP Faith & Family was canceled and look into your request for a refund. To keep your account information secure, we will be sending a direct message to you here on the Roku Community. Please keep an eye out for a message from us in your inbox so that we can further assist.
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Re: Subscription to up faith and family
I subscribed but it doesn’t show on any of my tv’s
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Re: Subscription to up faith and family
@jshookset Did you login using Roku? If you login to your Roku account on a phone or computer does the subscription appear? Did you load the app on your Roku device. Just subscribing will not put the app on a Roku device.