Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SueAnnU
Newbie
‎11-30-2023 09:23 AM

Subscription renewed, cannot access because credentials are wrong

I renewed my AcornTV channel but I'm unable to access it.

When I tried to watch something on Acorn, I received message: "You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign In. 2500-000000-607". The title in the message box is "Roku Billing"

I have only had one Roku account and used only one email; there are no multiple accounts.

0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎11-30-2023 01:29 PM

Re: Subscription renewed, cannot access because credentials are wrong

Are you using the stand-alone app or accessing it through The Roku Channel?  If one doesn't work, try the other.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Need Assistance?
Manage your subscriptions by logging into your Roku Account.