Account, payments & subscriptions

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RokuDanny-R
Retired Moderator

Re: Roku CBS interactive monthly charges cannot find to cancel

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@Jayna2

Thanks for the post.

As previously stated in this thread, For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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athenadah68
Reel Rookie

Re: Roku CBS interactive monthly charges cannot find to cancel

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check if its paramount+

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athenadah68
Reel Rookie

Re: CBS interactive charges for Roku

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If you look closer at the dates of the charges, it could be paramount+ and/or peacock. I'd love to take the credit for noticing it, but it was my bank that pointed the cost - date. That's why they keep saying to check your charges on the roku website. The names are different, but the dates and price line up. Good luck!

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Jojo77
Newbie

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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Same happened to me with prime and I had to cancel my card and now I'm seeing this CBS thing and I need it gone

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RokuKarla
Retired Moderator

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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Hello @Jojo77

Thanks for reaching out here in the Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!



Regards,
Karla

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Canfield22
Reel Rookie

Re: Roku CBS interactive monthly charges cannot find to cancel

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They charged me $99.99 a few days ago. At first I thought maybe it was a Paramount+ because I just started that subscription, but I went back to my emails which showed that is supposed to be $4.99 a month being billed on the 28th. This payment was taken out on the 22nd and when I go onto my account the only purchase history showing on my Roku account is for two other things that don’t even add up to this amount. And I agree it sucks that there is no way to speak to an actual human because my bank is telling me I need to contact Roku before I can try and get my money back or even to dispute the charges.

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Canfield22
Reel Rookie

Re: Roku CBS interactive monthly charges cannot find to cancel

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Doesn’t help!

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RokuKarla
Retired Moderator

Re: Roku CBS interactive monthly charges cannot find to cancel

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Hello @Canfield22

Thanks for posting in the Roku Community!

For these issues, please see the post above of @ RokuDanny-R. Our billing team will be the best one to help regarding your concern.

We hope it helps!


Regards,
Karla

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Canfield22
Reel Rookie

Re: Roku CBS interactive monthly charges cannot find to cancel

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😂you guys are hilarious posting the SAME thing over and over but no one is willing to help resolve the problem! We need humans or live chats not “see the billing team” on this page.

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Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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I need a voice when I'm spending money for something I didn't order and don't know what it's about.  Also, why am I being billed separately for all the ROKU channels, can you combine them?

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