Account, payments & subscriptions

[hhuser]

I still have not heard from anyone regarding this return. Is there someone specific I can call or email?

[RokuJohnB · Accepted solution]

Hi @hhuser,

Thank you for posting here in the Roku Community!

We want to investigate further with this concern that you have. Kindly send us a private message here by following the steps below:

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John

[DENise21]

I have an RMA number but have not received an email with instructions on how to return

[RokuJohnB]

Hi @DENise21,

Here at the Roku Community, a warm welcome!

We would be happy to help you further with this issue. Please feel free to message us privately in the Roku Community. Please follow the instructions we have provided above.

We'll wait for your response.

Thanks,

John

[DENise21]

I have an RMA number but I never received the email with instructions on how to return. I have tried asking 2 times and get no response. The website implies the shipping will be free.

[RokuJohnB]

Hello @DENise21,

Thank you for keeping us posted!

Please check your community inbox for the private message we just gave you.

Regards,

John