Hi, @vlynnhaney
Thanks for posting, and welcome to the Roku Community.
We acknowledge your concern, and we would be pleased to assist. Kindly the Accounts and Billing team in this link here. After accessing the link, choose the option for "Accounts, Payments, and Subscriptions.
They will be in a better position to address your specific situation.
Thanks,
Kash
Takashi O.
Roku Community Moderator