Account, payments & subscriptions

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STL77
Reel Rookie

Questions re: payments & subscriptions - Manage payment methods thru Roku on the support page.

My charge card indicates 5 streaming channels billed thru Roku. However, under the My Subscriptions it states I have NO subscriptions. I've tried the support page contact method, but it just scrolls around and around. I've gone through all the streaming channels to see if maybe the individual channels are charging me. Even through it states "ROKU" on the bill. Being that I can't figure this out or get a hold of anybody and as the main response on this page is to go through the support page? Which has not helped, so please don't suggest it. I need a phone number so I can talk to a PERSON to figure this out. It's so frustrating!! Any suggestions to get around this will be very helpful.

10 REPLIES 10
RokuJohnB
Community Moderator
Community Moderator

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support page.

Hi @STL77,

Greetings from the Roku Community!

We understand you're having an inquiry about the charges on your account through Roku. We're happy to assist you further. Please try to restart your phone and try again to load the support page. If the problem persists, try using a different browser or wiping the application's cache.

We hope this helps, and please keep us posted if you need anything else.

Kind regards,                                                                                                                                        John

John
Roku Community Moderator
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NaomiDr
Reel Rookie

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

I have exactly the same problem, I've used the support chat/email, no help at all. I even deleted my old account to wipe out my bank details, but the charge continues monthly and I'm so frustrated.

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STL77
Reel Rookie

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

I called my charge card and had them stop all payments from roku.  I'm sure they'll contact me now!

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

Hi my name is Valerie Watkins and I am being charged for roku Stars and I don't have it on my tv. I bought this tv from the pond shop and it has other emails on it but not mines

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NaomiDr
Reel Rookie

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

I eventually got through to Roku on 8162728106 and a real human being sorted me out in 11minutes.

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Offtolaz
Newbie

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

That's my question exactly!

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tyou85
Reel Rookie

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

Hi there,

did you get assistance with this? I’m having the exact same issue when trying to cancel my Disney+ account. 

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Kumkwat
Newbie

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

I’m going through the same **bleep**ing thing right now with the peacock channel. Roku claims I have no subscriptions even though on my credit card statement, it says I’m billed through Roku

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STL77
Reel Rookie

Re: Questions re: payments & subscriptions - Manage payment methods thru Roku on the support pag

Hey John.  It doesn't work. As you can see by so many responses regarding the support page.  Stop answering to go through the support page.  No matter how many browsers or if I use my phone or computer.  It doesn't work.

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