Account, payments & subscriptions

[Barry123]

An ex-family member changed the email and password of my paramount account. How do I get it back? Password reset doesn't help because it send email to one on file which is no longer mine.

[RokuBernie-D · Accepted solution]

Hi @Barry123, 

A warm welcome here in the Roku Community! 

We appreciate you sharing this issue with your paramount channel, and we're sorry to hear about the problem you're experiencing. 

We suggest contacting the Accounts and Billing team to report the issue and get help. They can resolve the error you are having with accessing the channel. 

In addition, if you need help with the charges, getting help from our Accounts and Billing team may be more effective. Contact them here: Accounts and Billing support page, choose Accounts, Payment, & Subscriptions. They are the best ones to help you with that matter.

If you have any other questions or concerns, please let us know.

Warm regards,
Bernie