Account, payments & subscriptions

[pistolsmommy55]

So I just paid to renew my peacock subscription but it's not updating in my Roku account so I still can't watch. When I go to the app it says I still need to pay. 

[RokuJohnB]

Hi @pistolsmommy55,

A warm welcome here in the Roku Community!

We will be more than happy to further investigate this issue. How are you trying to access the channel? Is it a standalone channel, or is it inside the Roku channel?

We look forward to hearing from you soon.

Thanks,                                                                                                                                                John

[Cjcheek]

I updated my payment method & Peacock still says I have to subscribe to watch shows on Peacock Plus. Roku app shows I've paid. Why???¿

[RokuJechealR]

Hi @Cjcheek

Welcome to the Roku Community!

Thanks for letting us know about your subscription to the Peacock Plus channel. May we know how you are attempting to access your Peacock? On the dedicated Peacock channel app? Through The Roku Channel? Also, could you specify the troubleshooting steps you have taken to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel