Account, payments & subscriptions

[makaiguy]

@Daniel54-

How did you subscribe to Peacock?

• If you subscribed through Roku, try accessing through The Roku Channel.
• If you subscribed directly with Peacock on Peacock's website, install and use the Peacock channel app, logging in with the email and password you established with Peacock.
• If you subscribed through some other 3rd party (Amazon, Hulu, etc.), typically you need to access through that 3rd party's interface.

[RokuJharra-Q · Accepted solution]

Thank you for reaching out to the Roku Community, @Daniel54!

I just wanted to jump in and follow up on what @makaiguy mentioned earlier in the thread. If you're subscribed through Roku directly, please double-check the email address associated with your Roku device or TV to ensure it matches the email address you use on your Roku account. You can find this information under Settings > System > About. This is particularly important if you subscribe to Peacock directly through us.

Hope this helps!

Thanks,
Jharra

[Awalsh]

I have been charged, my PayPal account, for Peacock, via Roku. I signed up for Peacock through the Roku app, but Peacock does not show up under my subscriptions. How do I access it??

@makaiguy 

[Daniel54]

No help, no resolution, no customer service. Just a "Roku Community." I'm done with Roku. Anyone have any suggestions for a streaming service that actually gives you what you pay for?

[Daniel54]

Thanks anyway. Nothing works.