I just ordered a new Roku (streambar and subwoofer), and never got the chance to specify an address. It's slated to go to an address in California. It's large, so I won't have a reasonable way to get it to my new place in Hawaii. The website tells me to contact customer support, but doesn't give me a way to do so.
Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny