Never had a roku account and got a charge for 60$ espn on a roku
Hi @Tylerissthe, thank you for reaching out to the Roku Community about the charge you received. If you have never had a Roku account and are being billed for ESPN+ on Roku, we will have to collect additional information from you to find where the charges are coming from. Please keep an eye out in your inbox for our message so we can help you out!
Please and thank you
If you really don't have a Roku account, then this most likely is a bogus charge placed by a scammer that has somehow gotten hold of your credit card number. When they place a bogus charge against you they can use any description they want, so they put in something innocuous like Roku, or Amazon, or whatever, in the hope that you will not look into it and just pay it.
I'd suggest you dispute this with your Credit Card company. You typically have something like 60 days in which to dispute the charge before it becomes unrecoverable. They can trace the charge back to whoever actually placed it. Once it is confirmed that your cc number has been compromised, they probably will have to cancel your card and issue you a new one.
I have a charge on my account for $59.99 I do not know what the charge is for and I am respectfully asking for a refund. If this is a reoccurring charge please cancel the subscription and refund the fee to my account please.
@evangelawalker If the charge is by a scammer then it might be a fraudulent charge.
I’d recommend submitting a bill inquiry here: https://support.roku.com/contactus.
~ Jordan
Hi @evangelawalker, we see that you're receiving a charge that you don't have much information about. We're here to help out! Since we'll be covering your account details, we will be reaching out through direct message here on The Roku Community. Please keep an eye on your inbox for us to look into this.
Are you still here I sent out the email with pictures from my bank account
I have been billed by roku 3 seperate charges, $1.52, $10.84 and $11.91, all inthe month of july. I made no charges. Havesomeone get in touchwith me asap.
Hey @bludog, let's help get to the bottom of this! We are going to send you a message directly so we can collect more information and investigate further. Please be on the lookout for our message.