Account, payments & subscriptions

[Cdaniels82]

My Discovery+ Subscription is telling me on my Roku Device, to subscribe to a plan, however, I am already subscribed to a plan, and am current on payment. How can I correct this? I tried to sign out and sign back in, however, that did not work either.

[HDMIGuy]

@Cdaniels82 Did you subscribe through Roku?  If so you may need to use the Roku channel for access.  

[Cdaniels82 · Accepted solution]

I actually got the problem resolved. Thanks so much!

[CGD]

How did you get this problem resolved? I am experiencing the same problem. Roku customer support not much help so far.

[RokuKarla]

Hello @CGD,

Thanks for reaching out.

For more information about that channel's authentication and functionality, you'll want to contact Discovery+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Discovery+ support here

Regards,
Karla