Hi @tommaria,
Thanks for your first post in the Roku Community!
We apologized for any inconvenience. We would be more than happy to look further into this issue but will need more details. Can you please provide us with more specific information about the issue you are experiencing? Are you being prompted with an error message?
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
Mary F.
Roku Community Moderator