Account, payments & subscriptions

[rarnold1715]

Today I had a page come up that said my account is set to expire, and I needed to pay the fee to keep our service.  I called and talked to a representative, who gave me a big spill about different plans, going up to $499.00 for lifetime!  She said I paid $129.99 last year.  I looked through my records and I never paid this.  So I looked on the website, where it says there is never any charge for Roku service after you buy a device or Roku TV.  I called back hoping to talk to a different rep, and it was the same person!  She kept trying to explain why we have to pay this, I told her I had no record of paying, so she emailed me an invoice.  It looked hand typed.  

Has anyone ever been told you have to pay a yearly annual fee?  She told me it has now gone up to $199, but she could give me a discount today of $149.  Now all our paid subscriptions have gone off of our Home Screen.

Thanks,

Rhonda

[renojim]

IT'S A SCAM!!!!  There's no fee to use Roku, period.  Be careful what you click on.  It's practically impossible to contact Roku by phone, so if it's too easy, it's not Roku.

I don't know what you mean by, "Now all our paid subscriptions have gone off of our Home Screen".  Is the email address that's displayed under Settings->System->About yours or someone else's?