Account, payments & subscriptions

[dwuebben]

• My peacock saying it’s billed through Roku. Roku not showing any active subscriptions but they are billing me monthly on my credit card. They don’t show any payments so how is peacock being paid. I’m unable to cancel through peacock or Roku. Several calls to Roku and my bank. Bank says only Roku can cancel. 

[RokuReynan-L · Accepted solution]

Hi, @dwuebben. 

Thanks for bringing this to our attention about being unable to cancel your subscription. No worries, we're here to help.
To start, have you tried checking the email address associated with your streaming device? 

To check, you may follow these steps: Home > Settings > System > About.

You may also follow these steps to review the charges on your account: 

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

To cancel the subscription, you may visit this support article on how to turn off auto-renew and cancel a subscription

If you're still unable to locate the subscription, you can try reaching our Account and Billing team to cancel the subscription. You may visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to chat or call us.

We hope you find this information helpful.

Regards,
Reynan

[dwuebben]

No I do not find this helpful. This is a scam. Roku charging me every 2 weeks for Peacock and Roku channel. On line it says I do not have any active accounts so I am unable to cancel online or on the TV. 

[RokuReynan-L]

Hi, @dwuebben.

Greetings from the Roku Community!

We're sorry to hear that you were still unable to locate the charges on your account.

In this case, we highly suggest contacting our Account and Billing team to cancel the subscription. To help you locate the charge on your account, you may visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to chat or call us.

We hope this will be sorted out soon.

Regards,
Reynan.

[HDMIGuy]

@dwuebben There is no charge for the Roku channel.  If you click the * button on your Roku remote are you given a choice to remove the Peacock app.  If yes you can remove the Peacock app you are not subscribed through Roku.  If you can not remove the Peacock app by hitting the * key you are billed by Roku.  If you determine that you are in fact billed by Roku go to settings, system, about and check the email on your Roku device.  Does that match the email you are using to login to your Roku account on a computer?  If the emails match is it possible you have a second Roku account with a different email address?