Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Austinsparx
Newbie
‎03-14-2023 06:57 PM

I was unaware this subscription was still charging me, I called once months ago to cancel after tria

Jump to solution

I just saw on my bank statements I’ve been charged 4 times from Roku remote app and I don’t even have the app. I deleted it the day I got it. I found my remote. I wrote. Message to customer service before letting you know I want to cancel the free trial. However I see I’ve now I’ve been charged nearly 60$. Please help, thanks

0 Kudos
1 Solution

Accepted Solutions
renojim
Community Streaming Expert
‎03-15-2023 12:18 AM

Re: I was unaware this subscription was still charging me, I called once months ago to cancel after

Jump to solution

The Roku app for iOS and Android is free, so you must have something different from someone not affiliated with Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎03-15-2023 12:18 AM

Re: I was unaware this subscription was still charging me, I called once months ago to cancel after

Jump to solution

The Roku app for iOS and Android is free, so you must have something different from someone not affiliated with Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.