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Matthew23432
Reel Rookie

I was charged for a channel that never downloaded. What should I do?

I tried to download a game channel called downhill bowling a few minutes ago. I was ultimately told by my Roku box that the channel does not exist in the Roku store. About a minute ago, I received an email from Roku stating I had been charged for the channel even though it did not exist. according to the Roku support forums, my TV box is not eligible for agent-based support. What do I need to do to resolve this charge on my credit card? Do I need to call my bank and dispute the charge, or file a chargeback request with my bank? 

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renojim
Community Streaming Expert

Re: I was charged for a channel that never downloaded. What should I do?

Try https://support.roku.com/contactus again, but choose the option for "Account, payments & subscriptions".

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Help others find this answer and click "Accept as Solution."
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