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I want to cancel my subscription please

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I want to cancel my subscription please 

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1 Solution

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RokuDanny-R
Retired Moderator

Re: Unrecognized charge: 'Roku for viacomCBS Wilmington DE'

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Greetings @ellieperrin 

Welcome to the Roku Community and thanks for posting regarding cancelling a subscription.

You can manage and cancel a subscription with the following steps:

  1. Sign in to your Roku account
  2. Select Manage your subscriptions
  3. Select the channel or subscription under Active subscriptions
  4. Select Turn off auto-renew
  5. Choose a cancellation reason to complete the process and select Continue to cancel

For more detailed information about how to manage and cancel a subscription through Roku Pay, visit our Support page here: Cancel a subscription


Happy Streaming,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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renojim
Community Streaming Expert

Re: I want to cancel my subscription please

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You can manage your subscriptions at https://my.roku.com if those subscriptions are through Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Retired Moderator

Re: Unrecognized charge: 'Roku for viacomCBS Wilmington DE'

Jump to solution

Greetings @ellieperrin 

Welcome to the Roku Community and thanks for posting regarding cancelling a subscription.

You can manage and cancel a subscription with the following steps:

  1. Sign in to your Roku account
  2. Select Manage your subscriptions
  3. Select the channel or subscription under Active subscriptions
  4. Select Turn off auto-renew
  5. Choose a cancellation reason to complete the process and select Continue to cancel

For more detailed information about how to manage and cancel a subscription through Roku Pay, visit our Support page here: Cancel a subscription


Happy Streaming,
Danny

Danny R.
Roku Community Moderator
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