Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ellieperrin
Newbie
‎03-29-2023 04:37 AM

I want to cancel my subscription please

Jump to solution

I want to cancel my subscription please 

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator
‎03-29-2023 09:13 AM

Re: Unrecognized charge: 'Roku for viacomCBS Wilmington DE'

Jump to solution

Greetings @ellieperrin 

Welcome to the Roku Community and thanks for posting regarding cancelling a subscription.

You can manage and cancel a subscription with the following steps:

  1. Sign in to your Roku account
  2. Select Manage your subscriptions
  3. Select the channel or subscription under Active subscriptions
  4. Select Turn off auto-renew
  5. Choose a cancellation reason to complete the process and select Continue to cancel

For more detailed information about how to manage and cancel a subscription through Roku Pay, visit our Support page here: Cancel a subscription


Happy Streaming,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert
‎03-29-2023 09:12 AM

Re: I want to cancel my subscription please

Jump to solution

You can manage your subscriptions at https://my.roku.com if those subscriptions are through Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuDanny-R
Retired Moderator
‎03-29-2023 09:13 AM

Re: Unrecognized charge: 'Roku for viacomCBS Wilmington DE'

Jump to solution

Greetings @ellieperrin 

Welcome to the Roku Community and thanks for posting regarding cancelling a subscription.

You can manage and cancel a subscription with the following steps:

  1. Sign in to your Roku account
  2. Select Manage your subscriptions
  3. Select the channel or subscription under Active subscriptions
  4. Select Turn off auto-renew
  5. Choose a cancellation reason to complete the process and select Continue to cancel

For more detailed information about how to manage and cancel a subscription through Roku Pay, visit our Support page here: Cancel a subscription


Happy Streaming,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.