Account, payments & subscriptions

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Reel Rookie

I never signed up for a panda subscription

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I never signed up for a pandora subscription though Roku why am I being billed for one i use free pandora not paid pandora I want my money back and the subscription canceled

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Community Streaming Expert

Re: I never signed up for a panda subscription

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When you got to and log in, then click on Manage Subscriptions, is there a subscription showing?

If so, check the date then ask family members about it. Then go back to the Account page and set a PIN for purchases, if you haven't already. Oh, and don't tell anyone what it is.

If there is no subscription listed, then Roku isn't billing you. Someone else, likely a scammer, has your credit card info and put Roku in the free text description when they submitted the transaction.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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