Re: I need assistance with account and billing issue
@stormy12, what do you mean by you're already paying for Roku. Roku is free to use, however many channels/apps require their own subscription (like Acorn). Some things can be paid for through Roku, but there's no charge to just set up a device and there's plenty of free, mostly ad-supported, content out there.
You can check your subscriptions at https://my.roku.com/account/subscriptions and purchases at https://my.roku.com/account/purchases using the email address that's displayed on your Roku device under Settings->System->About to log in. If you account doesn't show any subscriptions or purchases then tell us more about what you're paying for. Of course you have to purchase the device in the first place, but that's a one-time charge.
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