I am also being charged $18. I went and looked and I don’t have ANY active subscriptions… what is it for & is it possible to be refunded any of the payments?
Hello! @PrettyPistol,
Thanks for reaching out to the Roku Community.
If you find charges you don’t recognize on your Roku account or payment method, try the following:
If you still don't recognize the charge after reviewing it, contact customer support. You can contact them here and then choose 'Account, payments, and subscriptions." They are the most qualified to assist you in this matter. In the event that the charge isn't from Roku, contact your bank or credit card company.
For more account information, you can log into my.roku.com to manage your account and services
Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
Hello! @PrettyPistol,
Thanks for reaching out to the Roku Community.
If you find charges you don’t recognize on your Roku account or payment method, try the following:
If you still don't recognize the charge after reviewing it, contact customer support. You can contact them here and then choose 'Account, payments, and subscriptions." They are the most qualified to assist you in this matter. In the event that the charge isn't from Roku, contact your bank or credit card company.
For more account information, you can log into my.roku.com to manage your account and services
Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar