Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sassytrisha
Newbie
‎06-30-2023 06:45 PM

I cancelled Discovery plus before it was due and was charged 3 times. How can I fix this?

My brother passed away 2 weeks ago and I was going through his accounts cancelling subscriptions.  I cancelled Discovery Plus before it was due and his account was charged 3 times!  Who can I contact to get this situation resolved?  In the Roku app it even shows that it was cancelled.  I would appreciate any help, thank you.

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎06-30-2023 11:32 PM

Re: I cancelled Discovery plus before it was due and was charged 3 times. How can I fix this?

Assuming the subscription was through Roku, try contacting support at https://support.roku.com/contactus .  Choose the option for "Account, payments & subscriptions". 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.