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dragonboots2005
Roku Guru

I can not sign into my Roku & Roku Channel accounts on my laptop.

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I can not sign into my Roku & Roku Channel accounts on my laptop.  It says my info is incorrect yet I am able to post on Roku commuity without signing in & having the same info.  Anybody else having this problem?  It started this morning(3/13 Wed a.m.).  

1 Solution

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renojim
Community Streaming Expert

Re: ROKU website login issue..................

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I just logged into https://my.roku.com without a problem?  Did you try a password reset or "forgot password"?  Apparently some users have had to do that because of the compromised accounts.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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3 REPLIES 3
dragonboots2005
Roku Guru

Re: ROKU website login issue..................

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so nobody has a freaking issue and can't get help from Roku even though downdetector dot com is showing an issue for 12+ hours now???? anybody??????????????????????????????????    

renojim
Community Streaming Expert

Re: ROKU website login issue..................

Jump to solution

I just logged into https://my.roku.com without a problem?  Did you try a password reset or "forgot password"?  Apparently some users have had to do that because of the compromised accounts.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
dragonboots2005
Roku Guru

Re: ROKU website login issue..................

Jump to solution

I did what you said and that got it back to normal.  Thanks! I honestly never thought of changing the password - I kept getting Capcha prompts and it did nothing until I changed the password.  Lesson learned lol 

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