Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to remove previous account from my Roku TV

how can I remove someone else's account from my Roku TV. I can not stream or purchase because it keeps asking for previous persons identification

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: How to remove previous account from my Roku TV

You have to factory reset the TV, create your own Roku account, and link the TV to that account.

How to factory reset your Roku® streaming device | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos