Account, payments & subscriptions

[kathi2]

I would like to change my e-mail address with my roku account to change my payment method

[RokuTakashi · Accepted solution]

Hi, @kathi2 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for inquiring about changing your email address and payment method on Roku. For this query, kindly refer to the support article below:

To change your email address, refer here: How do I change the email address or password for my Roku account?

For changing payment methods, refer here: How do I update the payment method for my Roku account?

We hope this helps.

Best wishes,
Kash

[IdahoCarol]

My email address here online is correct.  My email address on my 2nd Roku device is old. I want both my 1st and 2nd Roku's to have the same email address.   I'm hoping that will link the 2 devices so that when I go to my bedroom to continue watching Classic Reel it will continue with the movie.  Instead what happens is that I open Classic Reel in my bedroom and it wants me to subscribe AGAIN.  I am already subscribed downstairs on my living room Roku.  

How do I link the two Rokus?  I'm very frustrated.  

Carol 

[renojim]

@IdahoCarol, you have to factory reset the 2nd Roku device to link it to the same Roku account as the other one.  Before you do that, make sure you don't have any subscriptions through Roku attached to that account.  Use the email address that's displayed on the 2nd Roku under Settings->System->About to log in at https://my.roku.com and see if there are any subscriptions listed there.  If there are, cancel the auto-renew on them.  You may also want to close that account.

How to factory reset your Roku® streaming device | Official Roku Support

How to close your Roku® account | Official Roku Support

[RobertLeeOrr1]

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