Account, payments & subscriptions

[WaltsIdaho]

How can I change my old login email that I no longer have? I also do not remember my password. 

[RokuDanny-R]

@WaltsIdaho 

Thanks for the inquiry.

If you no longer have access to your email and don't remember your password, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

[Pamster]

This response assumes that one remembers an email password from over 8 years ago, which I do not.  So, I cannot sign in to request a new password.  Can you help?  No one is home in Customer Service or the online portion is not working.

Pam

[Pamster]

https://support.roku.com/contactus.  is not working. Just keeps directing me back to sign in - which I can't do because the email is old and I don't remember the password.

[RokuDanny-R]

@Pamster 

Thanks for the post.

We would suggest using that link and signing in with the information that you are using to log into the Community.

Thanks,
Danny

[mtntop]

I no longer have access to my email associated with Roku. I need to assign my Roku to my current address. [personal information removed] Thanks

[RokuDanny-R]

@mtntop 

Thanks for the inquiry.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[mebob]

But I cannot sign in to the account because I don't know the password.

I know the login: But I don't have access to the email to receive a password reset.

I don't know the password: So I cannot access the Roku account to change the email address, or to request a password reset be sent to a new address.

The only reason I am still able to use my Roku device is because IT still remembers both, but it does not REVEAL it to me.

Bob Metcalf

[RokuDanny-R]

@mebob 

Thanks for the inquiry.

As stated in my previously post, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

You should be able to sign into that page with the same way you are accessing the Roku Community to inquire about your Roku account that you are having issues with.


Thanks,
Danny

[mebob]

As I stated previously, I can not log into account because I don’t know the password and I no longer have access to the former email address. Yet, my Roku express is still using the log in and forgotten password. 

how do I get into the account to make changes?